How to Remedy Those Top 5 Complaints:
While the complaints above are not surprising, what is surprising is that the all of the 5 complaints have NOTHING to do with the medical treatment administered by your healthcare professionals. The common thread between these complaints is plain and simple: Customer Service. That said, know that the remedy to the above complaints and the secret to superior customer service is simple: Training. A well-trained staff will not allow for the basic mistakes listed above to get you bad reviews on Yelp or on any of the doctor-rating web sites. TMS advises that you train your front desk receptionist and supervisors on a regular basis. Employees that receive regular training will feel supported and empowered to be the best employee possible. By providing periodic training to your staff, you demonstrate your belief in their potential. This will build that sense of community and belonging that ultimately makes a highly effective team. If this is not something you are currently doing, TMS can help. We can train your staff at the clerical, supervisory and managerial levels. Our team has over 2 decades of experience in customer service and patient care.